Microsoft Dynamic 365 Contact center

Enhance Customer Engagement with Microsoft Dynamics 365 Contact Center

Streamline Customer Support and Service with Dynamics 365

About This Course

Microsoft Dynamics 365 Contact Center is a powerful solution designed to improve customer service, automate workflows, and unify customer interactions across multiple channels. BSoft’s Dynamics 365 Contact Center Training Program provides you with the essential skills to configure, manage, and optimize contact center operations, driving efficiency and delivering superior customer experiences.

What You’ll Learn

Introduction to Dynamics 365 Contact Center: Learn the core features of Dynamics 365, including its integration with customer service, sales, and marketing tools to streamline support operations.
Contact Center Setup and Configuration: Understand how to configure the contact center environment, including managing users, setting up queues, and routing customer inquiries effectively.
Omnichannel Engagement: Master how to handle customer interactions across voice, email, chat, and social channels seamlessly from a single platform.
Case Management and Workflow Automation: Learn how to create and manage customer service cases, automate workflows, and ensure quick resolution of customer inquiries.
Integration with Microsoft Power Platform: Explore how to integrate Dynamics 365 with Power Automate, Power BI, and Power Apps to enhance business processes and reporting.
Knowledge Management: Understand how to create, manage, and use knowledge bases to provide quick and accurate answers to customers and agents.
Analytics and Reporting: Gain skills in leveraging Dynamics 365’s advanced analytics tools to generate reports, track performance, and make data-driven decisions.
AI and Virtual Agents: Learn how to implement AI-powered chatbots and virtual agents to automate interactions and improve efficiency.
Security and Compliance: Understand how to set up secure and compliant environments within Dynamics 365 Contact Center, ensuring data privacy and meeting regulatory requirements.

Course Benefits

Increased Customer Satisfaction: Learn how to create seamless, omnichannel customer experiences that drive higher satisfaction and loyalty.
Efficiency Through Automation: Master workflow automation and case management to increase agent productivity and reduce response times.
Comprehensive Knowledge: Gain hands-on experience with all aspects of Dynamics 365 Contact Center, from configuration to performance analysis.
Powerful Reporting and Insights: Learn how to use data insights to improve team performance and enhance service delivery.
Certification-Ready: Prepare for Microsoft Dynamics 365 certifications to validate your skills and boost your employability.

Who Should Enroll

Customer service managers and supervisors who want to optimize their contact center operations using Dynamics 365.
IT professionals looking to configure, deploy, and manage Dynamics 365 Contact Center solutions.
Customer service agents interested in mastering the tools and features within the Dynamics 365 platform to improve support interactions.
Business professionals seeking to improve customer engagement and service delivery through advanced CRM and contact center solutions.

BSoft’s Advantage

Certified Trainers: Learn from Microsoft-certified trainers with practical, hands-on experience in Dynamics 365 and customer service platforms.
Interactive Learning: Apply your knowledge with practical exercises and real-world scenarios to understand the full scope of Dynamics 365 Contact Center capabilities.
Comprehensive Curriculum: Follow a structured learning path covering everything from basic setup to advanced features like AI-driven chatbots and analytics.
Certification Preparation: Receive resources and guidance to prepare for Microsoft certifications, enhancing your credentials and career prospects.
Career Support: Benefit from personalized career guidance, resume building, and job placement assistance to leverage your new skills in the workplace.

Transform Your Customer Service with Microsoft Dynamics 365 Contact Center!

Contact BSoft today to enroll in the Dynamics 365 Contact Center Training Program and start mastering the skills necessary to deliver exceptional, data-driven customer experiences.