Master Salesforce CRM
Become a Certified Salesforce Professional and Accelerate Your Career in CRM and Cloud Solutions
About This Course
Salesforce is the world’s leading Customer Relationship Management (CRM) platform, empowering businesses to streamline sales, service, marketing, and more. BSoft’s Salesforce Training Course provides comprehensive knowledge and hands-on skills to help you master Salesforce administration, development, and cloud solutions—preparing you for industry-recognized certifications and real-world application
What You’ll Learn
Introduction to Salesforce
Overview of Salesforce ecosystem and architecture
Understanding Salesforce Cloud offerings: Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud
Introduction to CRM and its business importance
Salesforce Administration
User management, security, and profiles
Creating roles, permission sets, and organizational hierarchies
Customizing objects, fields, page layouts, and record types
Automation using workflow rules, process builder, and flows
Reports and dashboards for business intelligence
Data import/export with Data Loader and Data Management tools
Salesforce Development (Apex & Visualforce)
Introduction to Apex programming language
Writing classes, triggers, and SOQL/SOSL queries
Visualforce pages and controllers
Lightning Components basics
Error handling and governor limits
Lightning Experience & LWC (Lightning Web Components)
Introduction to the modern Salesforce UI – Lightning
Developing reusable components with LWC
Integration of LWC with Apex and third-party systems
Event handling and component lifecycle
Integration and APIs
REST and SOAP APIs in Salesforce
External system integration
Named credentials and callouts
Working with Salesforce Connect
AppExchange and App Development
Installing and using third-party applications from AppExchange
Developing and deploying custom Salesforce apps
Managing application lifecycle with sandboxes and change sets
Salesforce Mobile and Einstein Analytics
Customizing Salesforce mobile experience
Introduction to Einstein AI and predictive analytics features
Creating data-driven insights with advanced analytics tools
Certification Preparation
Preparation for Salesforce Administrator (ADM 201), Platform Developer, and other certifications
Practice tests, mock exams, and tips for clearing certification
Course Benefits
Industry-Ready Skills: Learn everything from administration to development on the Salesforce platform
Hands-On Projects: Apply your knowledge in real-time projects, like building CRM apps and workflow automation
Certification Focused: Be fully prepared for Salesforce certifications including ADM 201, Platform App Builder, and PD1
Cloud CRM Expertise: Develop expertise in cloud-based business solutions
In-Demand Career Path: High job demand across sectors—finance, retail, healthcare, and more
Who Should Enroll
Fresh Graduates – Looking to build a rewarding career in cloud-based CRM
Sales/Marketing Professionals – Wanting to enhance productivity and CRM insights
IT Professionals – Planning to move into Salesforce development or administration
Entrepreneurs/Startups – Interested in implementing Salesforce for business growth
Certification Aspirants – Preparing for Salesforce’s globally recognized credentials
BSoft’s Advantage
Expert-Led Training: Learn from certified professionals with extensive Salesforce experience
Practical Curriculum: Real-world use cases, sandbox access, and scenario-based learning
Career Support: Resume building, interview guidance, and job placement assistance
Interactive Labs: Practice in sandbox environments and build end-to-end applications
Updated Modules: Aligned with the latest Salesforce releases and updates
Launch your career with Salesforce - one of the most powerful CRM platforms in the world!
Contact BSoft today and join our Salesforce course to become a certified, in-demand Salesforce expert.
